Brewer Calwell's information technology Department is committed to delivering quality technical service and support to all internal and external customers of Brewer Caldwell and related subsidiaries. In addition, we believe in a focused strategic effort to develop and procure software & hardware that helps us build a technological vision for the 21st century that includes an initiative for the following technologies that will help sculpt our business into a world class company:
- Centralized and Consolidated web technologies for vastly improved productivity, efficiency and data automation.
- Scaleable applications and services to allow efficient and rapid delivery of necessary business software to support quick turn around times when opening new Brewer Caldwell offices.
- Paperless Office initiative to digitize all business forms & contracts and reduce the amount of paperwork through the use of cutting edge hardware, software and e-signature capabilities.
- E-marketing and Search Engine Optimization to capture all potential online business opportunities and automate marketing campaigns to sustain and grow Brewer Calwell's client base.
- Incorporate hardware leasing strategies for network and computer equipment to dramatically reduce total cost of ownership while maintaining top-of-the-line equipment.
- Online training & testing modules to facilitate training of new and existing employees on all centralized web technologies and related software.
- Secure the company network and ensure disaster recovery and redundancy through cost-effective backup solutions
As a baseline for customer service and to help realize the company vision, the IT department will commit to the following objectives in behalf of Brewer Calwell's goal to become a world class organization:
- We will immediately respond to all emergency issues ie support issues that directly affect the financial bottom line of either an employed consultant affiliated to Brewer Caldwell or Brewer Caldwell as an entity, pending communication with a member of the IT staff either via either the online trouble ticket system, email, or through the phone system according to available resources. We will commit to resolving these issues as quickly as is technically possible or expedite the issue to a third-party (if necessary) in order to facilitate its immediate resolution.
- We will respond to all non-emergency and non-project related technical support issues within 4 hours (1/2 the current business day) from the submission of an appropriate trouble ticket request expedited through the BC IT ticket system.
- All approved project-related requests will be addressed and completed per company priority and per available IT resources ie (time available to IT staff-members after responding to either emergencies or higher-priority non-emergency issues). IT will commit to giving bi-monthly project reports on status of current company projects and initiatives in development either through the manager meetings, monthly employee meetings, and/or company memos via email for follow-up on project completions and training schedules.
These commitments will help the IT department strive to become a leader in both providing quality technical support and strategic innovation to sustain and contribute to the company’s vision for growth.
